1. Return policy
- Within 48 hours from the receipt of the goods by the customer, if the goods are not unsealed, if you are not satisfied with our products, we will provide the return service. (If the goods you receive have quality problems, you can contact customer service through the return channel/phone.)
- If you apply through the return channel, please upload a photo of the returned goods and provide a picture of the receipt or label and keep the goods. (so that the customer service staff can handle your problem in time).
- If you have applied for a return, please keep your mobile phone open after the application is successful, so that we can notify you by phone, email or SMS.
- Normally, our refund will be refunded to your pre-deposit account.
2. Special statement
- When the return occurs, due to the customer’s return, we only return the amount of the goods. If the original order has the corresponding shipping fee, it will not be refunded. If the order is returned, the delivery fee will be added; Or the return of goods caused by the quality of the goods, easy fruit will refund the amount of the goods and the corresponding freight.
- If the quality problem is caused by the customer’s personal reasons, it will not be returned.
- If there are special items in the order, if the goods are not eligible for the special items, the special items must be returned together. If the special offer is opened or eaten, the order will only be replaced. If there’s any inconvenience, please understand.
- Return the invoice and delivery slip. Please keep the purchase invoice and delivery slip after purchasing the merchandise. If the invoice or delivery slip cannot be returned due to customer reasons, it may result in the inability to return the goods, so the adverse consequences will be Will be borne by you.
- In the case of the lack of quantity of goods, we only accept complaints on the spot, that is, after the goods are delivered to the home, the customer inspects the quantity of the goods in person and promptly submits the complaints to the distributor. Once signed, we will not accept this return request.
- Under normal circumstances, an order can only be returned once, so in order to ensure your rights, please consider contacting us after careful consideration.
- After the return, we will deposit it into your account for your next order. If you need to return it, please contact our customer service and you will be refunded after verification by the customer service staff. The pre-deposit payment can only be returned to the pre-deposit account, and the amount paid by the gift card (voucher) cannot be exchanged for cash, and the refund cannot be processed.
- Pictures and information are for reference only, and the goods will be subject to the actual product. Due to problems such as shooting lights and chromatic aberration of different monitors, there may be a certain color difference between the product image and the actual product, which is not a quality problem.
Tips: For your benefit, please carefully check the goods you ordered after receiving the goods. If the goods are delivered incorrectly, the packaging is damaged, the product is rotted, and the quantity is not correct, please submit it to the delivery personnel in time so that we can handle it for you as soon as possible.